1. Who We Are

Clean Genies is a technology-driven marketplace that connects homeowners with independent cleaning professionals. We operate subdomains (e.g., sarah.cleangenies.com) and use trusted third-party tools such as BookingKoala and Stripe Connect to power our booking and payment systems.

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2. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email, phone number, and address (for scheduling and communication)
• Payment information (processed securely via Stripe Connect)
• Service preferences and history

Provider Information:

• Business and contact details
• Uploaded credentials (e.g., insurance, background check verification)
• Schedule and availability

Automated Data:

• IP address, browser type, and site usage data
• Device and session data (for security and analytics)

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3. How We Use Your Information

We use your data to:

• Process bookings and payments
• Match you with verified providers
• Improve platform functionality and personalization
• Communicate service updates, promotions, and surveys
• Maintain security and prevent fraud

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4. Sharing of Information

We only share necessary data with:

• Independent providers (e.g., your service details for job fulfillment)
• BookingKoala (scheduling and management)
• Stripe Connect (secure payments and payout processing)

We do not sell your personal information to third parties.

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5. Cookies & Tracking

We use cookies to:

• Track site performance
• Analyze visitor behavior
• Personalize your experience

You may opt out via your browser settings, but this may limit some site functionality.

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6. Data Security

Clean Genies uses industry-standard encryption and secure SaaS platforms. Stripe and BookingKoala are PCI-compliant and GDPR-friendly. Access to data is restricted to essential personnel only.

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7. Your Rights

You may:

• Request a copy or deletion of your personal data
• Update your contact information
• Opt out of marketing communications anytime

To make a request, contact us at hello@cleangenies.com.

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8. Children’s Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect data from children under 13.

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9. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or platform notification.

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10. Contact Us

If you have questions or concerns, contact us at:
hello@cleangenies.com
(984) 333-5506